FAQ
General FAQ
What is Freshcia?
Freshcia is a fun and innovative personal care brand offering tablet-based hand wash solutions designed to fit seamlessly into your lifestyle. Our mission is to make it easy and enjoyable to embrace small eco-friendly changes without sacrificing quality or convenience. Simply dissolve our tablets in water, and voilà—refreshing, foamy hand wash that's gentle on your skin and effortlessly cool for everyday use.
How are Freshcia Products Different?
Freshcia products are designed to blend fun, convenience, and eco-friendly innovation. Our dissolvable tablets reduce the need for bulky single-use plastic bottles, while our packaging is sleek, minimal, and recyclable. By making the switch to Freshcia, you’re effortlessly cutting down on plastic waste and taking a small but impactful step toward a fresher, cleaner future.
Where can I buy Freshcia products?
Currently, Freshcia products are available in the UK and Hong Kong. We’re working hard to expand to other countries soon, so stay tuned!
Where are Freshcia products manufactured?
Our products are thoughtfully formulated in Hong Kong and crafted in China. We are delighted to bring them to you from our UK-based store.
How can I contact Freshcia for more questions?
We’re here to help! You can reach us via email at support@getfreshcia.com. We’re also active on Instagram and Facebook, so feel free to drop us a line there too!
Product Information
How do Freshcia hand wash tablets work?
It’s easy! Just fill your Freshcia foaming bottle with room temperature or warm water, drop in a Freshcia tablet, and let it dissolve completely. After a few minutes, you’ll have a full bottle of foamy hand wash ready to use. The tablets work with any water temperature, though warmer water may speed up the dissolving process.
Can I use tap water to dissolve Freshcia tablets?
Of course! Freshcia's innovative reusable, 100% PCR bottle is designed so that even hard water, or tap water in the UK, can be used to dissolve the tablet-based hand wash.
Can I use Freshcia tablets in any foaming soap bottle?
Freshcia tablets are specially formulated for our foaming bottles, they can be used in most other foaming soap dispensers, however we don't recommend it to avoid any clogging or dispensing issues on the expensive dispenser. We recommend using our bottles to ensure the best foaming experience.
Are Freshcia products safe for sensitive skin?
Absolutely! Our hand wash formulas are made with gentle ingredients, free from harsh chemicals, parabens, and sulfates. They are safe for all skin types, including sensitive skin.
Are Freshcia products cruelty-free and vegan?
Yes, all Freshcia products are 100% cruelty-free and vegan. We do not test on animals, and our formulations contain no animal-derived ingredients.
How long does one Freshcia tablet last?
One Freshcia tablet makes about 300 ml of hand wash, which typically lasts for about 3-4 weeks with regular use. Of course, usage may vary depending on the number of people in your household.
What scents are available for Freshcia hand wash tablets?
At the moment, Freshcia hand wash tablets are only available in an unscented, fragrance-free option. However, we’re working on introducing a variety of refreshing and delightful fragrances very soon. Stay tuned for updates as we expand our product line to offer more choices that align with your preferences while maintaining our commitment to sustainability.
What material do you use for the bottles?
Freshcia bottles are made from 100% PCR (post-consumer recycled) materials, making them a very sustainable choice. Our bottles are durable, reusable, and designed to reduce single-use plastic waste.
What ingredients does Freshcia use?
Fragrance-free Foaming Hand Soap Starter Kit ingredients list: Urea, Sodium Lauroyl Sarcosinate, Citric Acid, Sodium Methyl Cocoyl Taurate, Sodium Bicarbonate, Sodium Benzoate, Sodium Chloride, Aqua/Water, Hibiscus Esculentus Fruit Extract, Sodium Hyaluronate.
Shipping and Orders
Can I subscribe to receive Freshcia refills regularly?
Yes, you can subscribe to receive Freshcia refills regularly. By subscribing, you enjoy a 20% discount on your initial purchase and a 10% discount on subsequent tablet refills. This subscription service ensures you have a consistent supply of our eco-friendly hand wash tablets while benefiting from cost savings.
How can I track my order?
Once your order is dispatched, we will send you a tracking code via email. You can use this code to track your order through Royal Mail. For more details, check out our [Shipping Policy]
What if I’m not satisfied with my Freshcia purchase?
We’re here to help! If you're not satisfied with your purchase, please contact us at support@getfreshcia.com or send us a DM on Instagram, and we’ll do our best to make things right.